Rory Cowan
Prior to founding Lionbridge in 1996, Rory Cowan was executive vice president and member of the management committee for R.R. Donnelley & Sons. He also was chief executive officer of Stream International Inc., a multi-billion dollar division. He joined R.R. Donnelley in 1988 as senior vice president of the Documentation Services Group, and later became group president. Prior to Donnelley, he was president and chief executive officer of CSA Press of Hudson, Mass., a 1986 acquisition of R.R. Donnelley. He also held positions at Compugraphic Corporation, in Wilmington, Mass., and London, England.

Rory currently serves on the Invoke Solutions Board of Directors. He is on the Board of the American Electronics Association (AEA) and chairs its India Work Group Committee. He also serves on the Board of Trustees of Deerfield Academy. In addition, he was Chairman of Interleaf until its sale to Broadvision; Chairman of FairMarket until its sale to eBay; Chairman of NewsEdge Corporation until its sale to Thompson; and sat on the Board of Webline until its sale to Cisco. He received his A.B. and M.B.A. from Harvard University.

Mark Lancaster
Mark Lancaster is chairman and chief executive officer of SDL, which he founded in 1992 after having identified the need for a high-level service provider for the globalization of software. He was a founder director of LISA (Localization Industry Standards Association) with which he continues his involvement. Mark graduated with an HND in electrical and electronic engineering and was employed as a design engineer at Satchwell Control Systems. He then progressed his career as a project manager at Lotus Development Corporation and later was the international development director with Ashton-Tate. He is responsible for the strategic development of SDL.

Freed, Adam
Adam Freed has been Google's director of international product management since January 2004. Adam manages the teams principally responsible for localization and the development of Google's international products. Some recent highlights of Google's global products are Gmail in 28 languages and AdWords in 41 languages and 58 currencies.

Prior to taking on responsibilities in product management, Adam was director, international online sales and operations at Google. From 2002 to 2004, he set up Google's online advertising operations in London, Paris, Hamburg, Tokyo and Sydney. He also established Google's multilingual online operations center in Dublin.

Before joining Google, Adam was an Emmy-award winning journalist covering technology and politics at NBC and independent television stations in California and New Jersey. He was also a news producer at NHK, Japan Broadcasting Company.

Adam earned a BA, Magna Cum Laude, in linguistics from Harvard University and a Master's degree from Yale Law School. Adam speaks nine languages.

Participants

Andriesen, Simon
Simon Andriesen is managing director of The Netherlands-based MediLingua, specializing in the localization of medical technology, biomedical, pharmaceutical, clinical trial and health-related information. He has been part of the localization community since 1980 and was a founding member of INK, one of the first localization firms in Europe and now part of Lionbridge. Simon is a member of the medical/life sciences program committee of Localization World.

Barras, Dana
Dana Barras is business development manager at Welocalize. Her experience includes professional translation, consecutive interpreting, project management, cross-cultural consulting, account management and corporate globalization outsourcing and procurement. In her last client-side role as globalization manager for Ariba (formerly FreeMarkets), she managed three cost centers for the Global Sourcing Services group — including globalization services. This globalization approach at Ariba yielded measurably faster turnaround times, increased quality and contained costs over three calendar year outsourcing budgets. This model remains in operation today.

Beninatto, Renato
Renato Beninatto is a partner at Common Sense Advisory, Inc., a research and consulting firm specializing in localization and globalization. A corporate strategist and international business consultant, Renato has more than 20 years of executive-level experience in the localization industry and has served most recently as vice president and director of Alpnet Inc. and Berlitz GlobalNET, respectively. He is a member of the San Diego Software Industry Council and chair of its Global Markets Business Interest Group and currently serves on the localization advisory board of Austin Community College in Texas.

Bergmann, Frank
Frank Bergmann is the founder of ]project-open[, an open-source based project management and translation workflow system. Before that, Frank has worked many years as localization consultant, software architect, IT project manager and CTO. He received his Dipl.-Ing. (M.Sc.) at RWTH-Aachen in Germany and his MBA degree at ESADE in Barcelona, Spain.

Biggs, Melissa
Melissa Biggs, senior globalization business manager at Sun Microsystems, Inc., has over twelve years of experience in localization management. Melissa has successfully delivered globalization and localization programs driving the growth of globalization at Sun. She led the team which produced and implemented a unique Sun globalization executive mandate defining localization content and globalization requirements for Sun products.

Bolen, Kevin
Kevin Bolen is Chief Marketing Officer at Lionbridge Technologies, Inc. formerly Bowne Global Solutions (BGS). Since joining BGS in 2002, he has led a broad repositioning of the firm to target diverse vertical and functional buyers with a more focused range of services and technology-enabled solutions. Kevin came to BGS from LexiQuest, Inc., an enterprise software organization specializing in natural language technology where he served as director of product marketing. Kevin holds a BBA in international business from Pace University and an MBA in marketing and management from the Stern School of Business at New York University.

Bostick, Kathleen
As Vice President, Strategic Accounts for Lionbridge Technologies, Kathleen leads new strategic account development for Lionbridge, worldwide. Kathleen works closely with enterprise customers to develop language management and multilingual workflow solutions, boosting efficiencies and competitive edge for client companies. With more than ten years' experience in the multilingual services and systems integration fields, Kathleen was Vice President of North America for SDL International prior to joining Lionbridge. Often instrumental in helping companies accelerate time-to-market and increase global market share, Kathleen has expertise in a range of vertical markets, including IT, medical devices, automotive, retail, e-commerce, education and government.

Brown, Orlagh
After graduating from Dublin City University with a B.A in applied languages, Orlagh commenced her career in localization with Corel Corporation Ireland where she held various positions from Project Coordinator to International Product Manager. After five years with Corel, Orlagh became the General Manager of the Irish subsidiary of Parametric Technology Corporation with primary responsibilities for globalization and localization of training materials. Orlagh now lives in Woodinville, Washington and is currently the Localization Manager for Microsoft Learning. Orlagh and her team in Dublin and Redmond manage the localization of Microsoft Certified Professional exams, assessments, instructor led and eLearning courseware.

Caesar, Matthias
Matthias Caesar studied mathematics and computer science at University Dortmund and University College Dublin and joined the localization industry in 1994. Since then he has been acted as a tools and process trainer, project manager and since 1999, managing director of Locatech GmbH in Germany. Additional duties include begin a board member and General Manager of LCJ EEIG, a group of four localization companies in Europe. Locatech is a founding member of LCJ (founded in 1999.) Matthias has also served as a board member of TILP (The Institute of Localisation Professionals, Dublin) and as deputy president and international officer of JCI Dortmund (Junior Chamber International) between 2000 and 2004.

Cárdenas, Michael
Michael Cárdenas is President and Founder of Local Concept, an international corporation with 20 years' experience (that's 140 in dog years!) in technical translation and localization. Based in San Diego, Michael, who has a J.D., has taken Local Concept from a small translation company to a full-service content management solution corporation servicing clients around the world. Michael is an active member of the Localization Industry Standards Association (LISA), the Computer and Electronics Marketing Association (CEMA), the San Diego Software Industry Council (SDSIC) and the American Translators Association (ATA). He serves on the board of the San Diego Chapter of the Society for Technical Communication (STC). He is a frequent speaker at international conferences, government agencies and universities. An active speaker on localization, Michael travels the globe addressing best practices in the industry. He has made presentations to the international audiences at LISA, SDSIC, EMA and the ATA. He also coordinated an international conference on tools and technology to help do more, faster and cheaper.

Carter, Daniel
Daniel Carter is an industry veteran with over twenty years on both the client and supplier side. He has worked for Microsoft as the group localization manager for operating systems and hardware products. He founded and ran his own localization company, International Software Products, for over a decade. He was one of the founders and has served on the GALA Board for the past five years and is the deputy president of TILP. Daniel is currently a consultant for both industry buyers and suppliers helping companies with their international business strategy, production process, vendor selection, marketing, and sales tactics and execution. He has published numerous articles and in 1992 published one of the first books on localization.

Combe, Karen
As vice president of localization at PTC, Karen is responsible for product localization as well as localization support for global services, technical support and marketing. During the past five years she has implemented a complete localization solution for PTC, including an internationalization program, development of localization tools for emerging technologies, effective outsourcing partnerships and creation of a globally distributed localization testing team. She manages a localization group of 60 people located in the US, India, China and Japan.

Cowne, Sean
Sean Cowne is blended learning strategist at Via Training, where he has overseen the strategic development of blended learning programs for four years. Sean brings eleven years of experience in instructor-led training, has dedicated five years to designing curriculum and an additional four to e-Learning instructional design and course development.

Crowder, Tim
Tim Crowder has amassed a wealth of technical expertise over his 18-year career within technology. He began his career as a computer college instructor, served as an MIS director and over the last eight years has consulted within the area of knowledge management (KM) while working with multinational corporations. He has published white papers and written extensively on the challenges and technical aspects of translating knowledge management into workable solutions. Tim also works closely within the community of KM practitioners to develop new technologies. He currently serves as the senior program manager of KM for Symantec Corporation.

DePalma, Donald A.
Donald A. DePalma, president and founder of Common Sense Advisory, Inc., is an industry analyst, author and corporate strategist with expertise in the business- and marketing-focused application of technology. His practical approach to global business issues, as laid out in his book Business Without Borders: A Strategic Guide to Global Marketing, set the stage for Common Sense Advisory, a research and consulting firm committed to improving the quality of international business and the efficiency of the online and offline operations that support it.

Depraetere, Heidi
Heidi Depraetere is a co-founder and partner of Cross Language, a Belgium based company specialising in language technology consultancy and implementation. She was previously the founder and CEO of a leading translation and localization company which was acquired by a Nasdaq-quoted US services company and subsequently by SDL. She is co-founder of the Benelux Language Tools Forum. She has 15 years experience in the language business.

Dillinger, Mike
Mike Dillinger, Ph.D., a California-based content management consultant, works with enterprise clients to troubleshoot and optimize their authoring and translation processes. An experienced technical writer, editor, interpreter and translator, he has also done more than 20 years of research and teaching on the reading, writing and translation of technical documents, work that spans four continents and seven languages. Mike also helps language technology vendors to design, develop and promote new functionality for content management tools. He has been developing machine translation and related technologies at Logos Corporation, Global Words Technologies, Spoken Translation, Transclick, the United Nations University and other institutions for almost 10 years.

Doci, Arta
Arta Doci is Software Localization Engineer for AVAYA INC. The focus of her work is globalization engineering, i.e. global readiness for voice applications, multilingual terminology in new global markets, quality issues as related to globalization, and automation testing for localized software. Arta is also working as part-time lecturer at the University of Colorado, Denver where she has been teaching software engineering by leading students through all the stages of the software process to deliver complex software products. Prior experience includes software development, testing, and many aspects of software quality.

Edwards, Tom
Tom Edwards is a geographer and global content strategist currently acting as the principal consultant and owner of Englobe, a geostrategy consultancy for global businesses. Prior to his current role, Tom served at Microsoft for over 13 years as a cartographer, geographic consultant and later as its senior geopolitical strategist in a unique geopolitical strategy team and role he created. In that capacity he researched and developed key content policies, provided consultation on geopolitical issues affecting all levels of Microsoft business as well as subsidiaries and defined the concept of "geopolitical quality." He has a B.A. in geography and certificate in cartography (CSU Long Beach) and an M.A. in geography (University of Washington). He is completing his Ph.D. in geography (UW, 2006) with a research focus on the role of IT in virtually extending national sovereignty and influencing perceptions thereof. Tom has a keen interest in interactive gaming as a confluence and reflection of real and alternate geopolitical and cultural realities. While a strong advocate for improving geographic literacy, particularly within the business communities, he is a member of several professional organizations and has been a presenter at numerous conferences, businesses and universities as well as a part-time geography instructor at the univeristy level. Tom was awarded Chartered Geographer status by the Royal Geographical Society in 2004.

Gerber, Laurie
Laurie Gerber has been active in the field of machine translation (MT) for over 17 years, including 12 years as a linguistic developer at SYSTRAN conducting various research activites as a consultant on language technology implementation and business development for commercializable prototype language technologies. She is currently director of business development at Language Weaver, Inc., a start-up company specializing in statistical MT. She is vice president of the Association for Machine Translation in the Americas and editor of Machine Translation News International.

Gibbons, Brant
Brant Gibbons joined Knowledge Anywhere in the fall of 2000 and comes from a background in e-commerce development and internet technology. He has tremendous experience in site internationalization and localization and has worked with globally dispersed teams. He has led the design, development and launch of a large scale e-commerce website. Brant works closely with clients and internal resources such as writers, instructional designers and developers to ensure top quality website functionality and end-user experience. Brant holds a bachelor’s degree in business administration with an emphasis in marketing from Western Washington University.

Grenader, Dmitry
Dmitry Grenader works for Lionbridge Technologies, Inc. formerly Bowne Global Solutions in their New York office. In his capacity as solutions architecture director, Dmitry is leading the technical solutions integration and consulting efforts for major global clients. He is responsible for conceiving, creating and deploying innovative technical solutions and methodologies to help companies execute their globalization strategy through technology. Dmitry holds a master of science in electrical engineering from Boston University.

Hale, Stephanie
Stephanie Hale is quality assurance (QA) manager at Via Training, where she manages the QA department, including both content and functional QA, and oversees Via's localization initiatives. She has more than ten years of editorial and QA experience.

Helbich, Carl
Carl Helbich is director of business development for Iterotext where his primary focus is identifying publishing solutions that improve the authoring, translation and composition of multilingual documentation. For the last two years he has been primarily responsible for the development and implementation of authoring memory technology.

Henes, Ulrich
Ulrich Henes is the president of The Localization Institute which he founded in the fall of 1996 because he saw a serious lack of quality training and learning opportunities in this important area. He has been involved with localization, first as an international sales and marketing manager (also serving as a localization manager) for a US software company and then as president of the American office of a British localization agency. He is a coorganizer of the Localization World conferences.

Heuberger, Andres
Andres Heuberger is president and founder of ForeignExchange Translations, which provides multilingual compliance solutions to the device and diagnostics industries. In the translation industry since 1991, Andres manages ForeignExchange’s major accounts, implements production systems and technology strategy, and oversees the company’s ISO 900x certification efforts. He regularly writes for European Medical Device Manufacturer, IVD Technology, MX, and Software Business and serves on the editorial board for MultiLingual Computing & Technology.

Heyn, Matthias
Matthias Heyn has an M.A. in linguistics and information science. He joined TRADOS in 1992, and until 1995 he worked as software engineer in the area of sentence alignment and translation memory systems and contributed to the TRADOS object-oriented class library. In 1995, he founded TRADOS Benelux S.A. in Brussels. In 1997, he received the largest contract in translation tools history between the the European Union and TRADOS involving more than 2000 translators. In 1998, he founded TRADOS Japan in Tokyo and headed the TRADOS Asia-Pacific operations, ensuring TRADOS Asian language support. In 2000, he moved to Seattle to work as executive VP of the TRADOS Internet Business Unit that initiated the TRADOS translation process management solutions. In 2002, he moved to Stuttgart to manage TRADOS Germany and is now VP of business consulting for SDL International.

Ito, Aki
A native of Japan, Aki Ito has been in the GILT industry for nine years and has been involved in many different aspects of localization activities such as executive management, project management, Japanese language management and consulting, and translation memory tool management at different companies, including Prisma International, Lionbridge Technologies and DDS Global Media. Aki was certified as a Six Sigma Green Belt in 2004. He has an BA in international relations and an MBA in international marketing.

Johnson, Marc
Marc Johnson is the general manager of Translations.com’s Oregon operations. He joined TerraPacific in 1990 as a project manager. In 1995, he became a full-time employee of Hewlett-Packard Company as a localization engineer. In 1997, he rejoined the company as CIO of Oregon operations. Currently, Marc is responsible for production, profitability, and general operations. He has lived in Asia and Europe and speaks Japanese and French. Marc holds a degree in Mathematics from the University of California, Santa Cruz.

Kohl, John
John R. Kohl has a BA in German and an MA in Teaching English as a Second Language. He has followed developments in machine translation, controlled authoring and terminology management since 1989. During his 13 years as a technical writer and editor at SAS Institute, John has devoted much of his time to terminology issues and to developing and refining the SAS Global English guidelines.

Konishi, Terukazu
Terukazu Konishi, the managing director of Moravia Worldwide's Japanese operations in Tokyo, has worked in the translation and localization industry since 1995. Terukazu holds an engineering degree in electronics and started his career with IBM as a customer engineer, responsible for the liaison between IBM's Japanese office and their development teams worldwide. After 12 years at IBM, he joined the Japanese service provider Human Science, where he established and managed the localization department for 10 years. At Moravia, Terukazu is now responsible for the strategic development of Moravia’s Japanese office as part of their Asia-Pacific operations.

Koroknay, Maria
Maria Koroknay is a Training Consultant working for Dade-Behring, Inc., in Newark, Delaware, and has been involved in the medical laboratory industry for over 20 years. Maria started her career in research and development as a research chemist in method development and progressed to training and support. She holds a BS (MT) ASCP degree from Florida International University and an MS Ed in instructional design for online learning from Capella University. She has led several initiatives to develop distance educational and training programs for internal and external customers through the United States, Latin American and European countries. Currently, Maria is involved in developing an innovative performance support system for diagnostic instruments, a ground-breaking approach to just-in-time/on-demand knowledge transfer within the laboratory work environment.

Lawlor, Terry
Terry Lawlor is vice president of worldwide marketing at SDL International, where he is responsible for marketing strategy and execution worldwide. Prior to SDL, he was EMEA marketing and business development director at SupportSoft. Previously, as marketing director at Informix Software, he successfully opened up new markets in content management and e-commerce. He has held senior management positions in marketing, sales, customer services, and research and development.

Munshi, Sukumar
Sukumar Munshi works for Lionbridge Technologies, Inc. (formerly Bowne Global Solutions) in their Sindelfingen office in Germany. Sukumar is heading advisory efforts and the implementation of innovative technology solutions to leading global customers across Europe. He is responsible for aligning service and technology offerings to help customers reach their business goals and succeed in global markets. Sukumar has long-standing experience in the localization and technical documentation domains.

Nordlund, Göran
Göran Nordlund is an engineer by profession and has been working in the medical-device field for more than 30 years. Since 1980, he has been working with the production of user manuals and educational material. Presently, he works as a manager for the user support group within MAQUET Critical Care AB in Sweden.

Parrish, Donna
Donna Parrish is coorganizer of Localization World and publisher of MultiLingual Computing & Technology. Prior to her work at MultiLingual Computing, Inc., she was a computer programmer for 25 years. Donna holds a degree in mathematics from Peabody College of Vanderbilt University.

Pellet, Andre
Andre Pellet is president of M2 Limited Enterprises. As a graduate of the University of Maryland with an engineering degree, Andre has been working in the localization industry for over 16 years, speaking to diverse groups such as the bioIT, travel, manufacturing, e-commerce and medical industries on the benefits of developing and implementing global solutions.

Plihon, Stephane
Stephane Plihon is a director in product development at webMethods, Inc., in Sunnyvale, California. Stephane has over nine years of experience in product globalization.

Quintero, Arturo
Arturo Quintero, co-owner and chief corporate strategist at Moravia Worldwide, is based in the company's corporate headquarters in the Czech Republic and spends extensive periods of time in other Moravia locations in North America, Europe and Asia. Currently, Arturo is a member of the board of directors of The Institute of Localisation Professionals (TILP) and helps other nonprofit associations in an advisory role.

Rayani, Alym
Alym Rayani is the director of client solutions at Symbio. In this capacity, he is responsible for Symbio's project implementations and best practices. Prior to joining Symbio, Alym managed client solutions for Conversational Computing, a maker of speech recognition software. Prior to Conversational Computing, He was an information systems analyst specializing financial software systems at SAFECO Corporation. Alym holds a masters in management from the Fuqua School of Business at Duke University and a BA in information systems from the University of Washington.

Rich, Bill
Bill Rich is principal consultant at Wilandra Consulting LLC in San Jose, California. Bill has over 35 years of experience in software engineering. He has been working on localization contracts the last nine years for several localization companies and in-house localization groups.

Sadhwani, Sunil
Sunil Sadhwani is responsible of the sales and asian solutions at TOIN Corporation and has helped TOIN move from a single language vendor for Japanese to a regional vendor specializing in Asian languages. Born and raised in Japan, he has 15 years in the translation and localization business and also helped ITP, which was later bought by SDL start its office in Japan.

Savourel, Yves
Yves Savourel is a localization solutions architect with the ENLASO Corporation in Boulder, Colorado. He has been in the localization industry for the past 15 years, working to improve tools and processes for localization. Yves has also been involved in the creation of localization standards such as TMX and XLIFF and is author of the book XML Internationalization and Localization.

Schaefer, Anja
Since joining Lionbridge, formerly Bowne Global Solutions in 1999, Anja Schaefer has held various positions in project management and operations management. In her current role as client solutions manager, Anja helps shape sales strategy and develops content creation and localization process solutions for new customer relationships. Anja holds a master's degree in English and French from Georg-August University in Göttingen, Germany.

Schnabel, Bryan
Bryan Schnabel is the XML Information Architect for Tektronix Inc. He is a seasoned XML practitioner. He embraces XML as a portable, scalable, platform, and vendor independent means to best utilize and protect a company's valuable data. Bryan began as an Information Architect in the Automotive Industry. He solved problems with standards based technology early on, first with SGML, then with XML. His accomplishments include serving on the J2008 Automotive Standard Committee, serving as Detroit Director of the Midwest SGML Forum, establishing and directing the OregonXML Forum, and serving on the OASIS XLIFF Technical Committee. He holds a Bachelor of Science and Master's degree from Central Michigan University.

Singh, Nitish
Nitish Singh is associate professor of marketing at California State University, Chico. He has a Ph.D. in both marketing and international business from Saint Louis University in the United States. He also has an MBA (India) and masters in marketing (U.K.) He teaches, consults and does research in the field of website localization, e-marketing and cross-cultural research. His research has been presented in more than 30 national and international conferences, and he has publications in journals such as: Journal of International Business Studies, Journal of Business Research, International Marketing Review, Psychology & Marketing, Multinational Business Review, Journal of Global Information Management, Journal of Computer Mediated Communications and others. Recently, he has published a book titled The Culturally Customized Web Site.

Stoeller, Willem
Willem Stoeller has been involved full-time in software localization since 1992. He has been directly or indirectly involved in project management his entire career. Willem’s project management "boot camp" consisted of ten years of IT projects through Andersen Consulting followed by senior software development management positions with several US software publishers. He is a certified project management professional and a board member of the Project Management Institute, Silicon Valley Chapter. He teaches localization principles at the Monterey Institute of International Studies.

Tsvetkov, Natalia
Natalia Tsvetkov is a lead Localization Program Manager at VMC, currently managing HP's international product launches of multiple products/divisions into 30+ target markets. She has more than twenty years of experience in the IT and localization industry, and has been a leading contributor of HP's content management process deployment. Natalia started her career as a translator and interpreter, then transitioned to project management. She has successfully delivered more than 50 complex products in 35 languages. She holds a BA in linguistics and MA in Italian, French and English as well as she has Business/Administration diploma. She is a member of ATA and STC.

van den Tol, Peter
Peter van den Tol was born in 1976 in Rosenheim/Bavaria and grew up in Austria. After being a computer kid, he began his career in a small company developing software for financial businesses. In this time he found his second passion — electronics. He went to Germany to study automation technology. After graduation, he joined Krones AG, a filling machine builder with more than 8,800 people worldwide. Working for the service department he traveled around the globe to support Krones' worldwide installations. After moving to the technical information department, he brought up Krones' Intranet and selected a DMS (document management system) for OEM documents to support the service team. He developed a second platform called "The TechWeb," providing information to the worldwide service organization. He replaced the old Unix-CMS with a modern Windows-based system, achieving redesign to a completely new kind of customer-friendly documents. With a translation requirement into 28 languages, existing methods proved to be inefficient, and he introduced translation memory. After being promoted to head of technical documentation, he quickly identified the urgent need for translation process automation. He installed an industry-leading global information management solution and achieved a standardized process for in-time translations while reducing costs and improving quality.

van der Meer, Jaap
Jaap van der Meer is a member of the Localization World management team. A cofounder and director of the Translation Automation User Society (TAUS), he is also cofounder and partner of Cross Language. Jaap started his first translation company in The Netherlands in 1980, and in 1987 he published the first desktop translation memory software. Jaap cofounded the SAE TopTec Multilingual Communications Conference for the automotive industry and was president and CEO of ALPNET.

Vitray, Kim
Kim Vitray is Operations Manager of McElroy Translation in Austin, Texas, and is also Administrator of the Translation Company Division of the American Translators Association. She has 18 years of experience in production and operations management in the fields of publishing and translation, and has presented and published on operational topics in various industry conferences and publications. In 1999, McElroy designed, developed, built, and implemented its electronic job tracking system, ELJOTS®, using Microsoft Access and inhouse talent. ELJOTS® has been instrumental in McElroy's ability to process and track a large volume of work and to set the standard for customer service and responsiveness. In 2005, ELJOTS® has been migrated to SQL Server and is undergoing a major upgrade, with rollout scheduled for mid-November.

Wright, Sue Ellen
Sue Ellen Wright is chair of the ATA Terminology Committee and is an ATA-accredited translator (German-English). She is active in the national and international standards community (American Society for Testing and Materials and the International Organization for Standardization) and chairs the U.S. mirror committee (Technical Advisory Group) for ISO Technical Committee 37, Terminology and other language and content resources. She is a Professor of German and a member of the Kent State University Institute for Applied Linguistics, where she teaches computer applications for translators and German to English technical translation. She is the co-compiler (with Professor Gerhard Budin of the University of Vienna) of the Handbook for Terminology Management and the author of many articles on applied terminology management in industry. She is active as a terminology trainer and consultant for companies and institutions implementing terminology management. She is a member of the Editorial Board of Localisation Focus and of the Editorial Board for the John Benjamins Translation Library.

Wrobel, Charles
Charles Wrobel completed his BS degree in computer science at the University of Illinois and his MS degree in computer science at DePaul University. Charles has been involved with internationalization and localization for 20 years and was assigned to the AT&T Bell Laboratories office in Tokyo from 1985 to 1995 where he worked on various internationalization projects. He continues to be an internationalization evangelist with Avaya.

Zearo, Franco
Franco Zearo is the worldwide director of language services with Lionbridge Technologies. He holds a degree in translation from the Advanced School of Modern Languages for Translators and Interpreters at the University of Trieste, Italy, and earned an MBA from the University of Phoenix. Before joining Lionbridge in 1996, he worked as a freelance technical and medical translator in Italian, English and Russian. At Lionbridge, he is responsible for quality assurance and process improvement for language services for all corporate offices worldwide, and he interacts daily with translation professionals in Europe, Asia and the Americas. He is ATA-certified (English-to-Italian).
Together with Riccardo Schiaffino, he is one of the creators of the Translation Quality Index ©, a quantitative method to measure the quality of translations.

Zetzsche, Jost
Jost Zetzsche is an ATA-accredited English-to-German translator and a localization and translation consultant. A native of Hamburg, Germany, Jost earned a Ph.D. in the field of Chinese translation history and linguistics in 1996. He began working in localization and technical translation in 1997 and in 1999 cofounded the International Writers' Group on the Oregon coast (www.internationalwriters.com). In 2003 he published a computer guide for translators and has distributed a biweekly technical newsletter for translators since the beginning of 2004.